How to Install the Pre Built Media Wall with Fireplace | Twilight Fires
Please note, we only supply the Pre Built Media Wall Packages; installation services are NOT offered by Twilight Fires.
Features
Pre built media wall package in a choice of finishes, colours and bespoke TV cutouts.
Realistic PANORAMIC HD+ flame works independently of heat
Simple media wall Installation
Wall Mount Unit
Minimal Assembly Required
Heat Settings 750W – 1500W
3x Ambiance LED Side Lighting Colours
6x Flame Color Options
10x Different Log Light Color Options
10x Different Media Bed Color Options
5x Flame Brightness Settings
Remote & Touch Screen Panel Controls
7 Day Timer Controls
Temperature Control Option (0 - 30 degrees)
Hand Painted Log Set
Large 3-inch Crystals
Smoked Gems
Please note: This is for illustration purposes only. The dimensions for your custom prebuilt media wall may differ. Once your order is completed, we will provide you with a personalised CAD drawing featuring your specific dimensions.
Custom Media Wall Ordering Guide, Terms and Delivery Information
1. Placing Your Order
Place your order via our website. If your TV is smaller than the standard cutout size and requires a custom cutout, please include your TV’s height and width in the Bespoke TV Cut Out Size section. Ensure that your TV does not exceed the standard size for the media wall, as we cannot adjust the wall to fit larger TVs.
2. Designing Your Media Wall
We’ll design the top section of the media wall to fit your specified dimensions, leaving a 1-inch gap around the TV.
3. Wall Height Information
Please include the floor-to-ceiling height of the wall where the media wall will be installed in the notes. This helps ensure your media wall will fit correctly, as we do not modify the height of our walls.
4. 3D CAD Drawing
Based on your provided measurements, we’ll create and email you a complimentary 3D CAD drawing of your media wall, valued at £250.
If you cancel after receiving your CAD drawing but before production, a £250 charge plus an administrative fee applies.
Any revisions requested after the initial design will incur a £35 fee per alteration.
5. Approval and Manufacturing
Upon receiving written approval of the CAD drawing, we’ll begin manufacturing. If you’d like a space for a soundbar included in the top section, the overall height of the unit will increase by the soundbar’s height plus 1 inch. The manufacturing process can take up to 4-6 weeks following the approval of the CAD drawings. After manufacturing, the media wall undergoes a thorough inspection and quality control process to ensure it is free of defects. Once this is complete your media wall would be dispatched to our couriers who will contact you to arrange a delivery date.
Note: Phoenix media walls cannot be customised, so measurements are not required for this model.
2-Man Delivery Service
Our 2-man delivery team provides home delivery for all Windermere fire products, bringing your item directly to your chosen room and removing all packaging.
Delivery is available to most areas except for postcodes beginning with ZE, TR, SR, PO, PH, KW, IV, PA, JE, IM, HS, GY, PH, KA, and BT, as well as Northern Ireland, the Isle of Man, and other offshore islands.
Delivery is to the ground floor only. We will confirm your delivery date via text or email the evening before, providing a 3-hour time slot for your convenience. On delivery day, our team will call when they’re en route, keeping you informed every step of the way.
Customer Reviews
Based on 33 reviews
100%
(33)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
J
We couldn’t be happier with our Media wall and electric fire. It looks amazing. From ordering with our measurements up to delivery we were kept informed with what was happening. Now its all installed we just love it and would be happy recommend Twilight Fire family business to everyone!
S
Even better than i thought it would be. Quick delivery and easy to assemble. Great product.
Hi there! Thank you so much for taking the time to leave a review for our Rome 86 Inch Media Wall Fireplace Package. We're thrilled to hear that it exceeded your expectations and was easy to assemble. We strive to provide quick delivery and quality products, and we're glad we could deliver that for you. Thank you for choosing our product, and we hope you continue to enjoy it!
M
Capri 72" Pre-Built Media Wall Fireplace - Electric Fire Package
Thank you so much for your review!
M
High quality product and very easy to install. I would 100% recommend it.
Thank you for your kind words and for taking the time to leave a review. We are thrilled to hear that you are satisfied with your Rome 86 Inch Media Wall Fireplace Package. Our team takes great pride in providing high quality products that are easy to install. Thank you for recommending us. We truly appreciate your support.
G
Would definitely buy from this company again everything was straight forward and they were very helpful. The wall arrived much quicker than I expected too. Structily build, well worth the money
Thank you for taking the time to leave a review for the Teramo 74 Pre-Built Media Wall Fireplace - Electric Fire Package. We are thrilled to hear that you had a positive experience with our company and that everything went smoothly. We take pride in providing our customers with excellent service and we are happy to hear that you would purchase from us again. Enjoy your new media wall and fireplace!
P
Would recommend, good communication throughout the order process and great quality product.
Thank you for your kind words! We are thrilled to hear that you are happy with your purchase and had a positive experience with our team. We take pride in delivering high-quality products and ensuring clear communication throughout the ordering process. Thank you for recommending our Capri 72' Media Wall Fireplace - Electric Fire Package. Enjoy your new addition to your home!
G
We are so pleased with our media wall thank you so much brilliant service from start to finish
Thank you for your positive review! We’re delighted to hear that your electric fireplace is exactly what you were looking for.
A
Siena 72" Pre-Built Media Wall Fireplace - Electric Fire Package
Thank you Aleksandr!
S
If you are thinking about this unit. Just do it. We ordered this and it is amazing. Well worth getting. And looks so good
Hi Steve. Your review is so important to us so thank you so much for taking the time to write this!
M
From start to finish the customer service was excellent. There were several phone calls between us to we got the product we needed. It was a bespoke size so had to make sure it was right. The finished media wall is excellent and we are very pleased with it.
Hi Mick. Happy to help and your media wall looks so good in your home! Enjoy!!
Let customers speak for us
Pre Built Media Wall FAQ's
Q: What is the false chimney breast for the Media Wall made of?
The False Chimney breast is made of high quality MDF.
Q: What is the depth of the Media Wall?
A: The standard depth of all media walls bases is 12 ½ inches excluding the Sorrento package which is 10 ½
The standard depth of all media wall top sections is 9 ½ inches.
Q: Can the TV opening sizes be changed?
A: Yes, provide us with your TV’s length and width in inches and we will design the top section of the media wall around these sizes leaving a gap all around.
Q: Can I add a soundbar cutout?
A: Yes, provide us with your soundbars length and height we will design the top section of the media wall around these sizes leaving a gap all around.
Q: How do I access the back of my TV when it is fitted in place?
A: Your TV needs to be fitted onto an extendable bracket which allows you to bring the TV forward to access the cables.
Q: Where can I place my Sky Q box?
A: The Sky Q box can be fitted behind your TV; Amazon also sells wall mounting brackets are also available.
Q: Can the electric fire be plugged into an extension lead.
A: No, the electric fire must be plugged into its own socket.
Q: Is there a cavity behind the bottom section of the floor standing media walls for a socket to be fitted?
A: Yes, the socket should be installed approximately 8 inches from the floor to the bottom of the socket.
Q: How long will it take to receive my media wall?
A: Delivery will be approximately 3 to 4 weeks once the CAD drawing has been approved.
Q: Is there a space to run cables behind the bottom section?
A: Yes, there is a hole next to the side tiles for this purpose.
