★ Reviews
Great communication with Twylight Fires. Disappointed with the delay in delivery. Hope date given is adhered to.
Hi Andrew, thanks for your review and for highlighting our communication. We’re sorry about the delivery delay and understand your disappointment. We hope your revised delivery date was met and appreciate your patience.
Very pleased with the fire its added a great dimension to our living room. Service was excellent the fire we originally wanted was out of stock and we were offered a replacement at the same price. Delivered on time and all parts included.
Hi Tim, thank you for the wonderful review! We’re delighted the fire has added a great dimension to your living room, and that our team could help with a suitable replacement. It’s great to hear everything arrived on time and complete. Enjoy your new fire!
This frameless fire from Twilight Fires is mind-glowingly wonderful. It’s contemporary, it’s realistic and has put the ‘wow’ into our new media wall. Thanks Twilight - your service, communication and delivery was faultless.
Hi Angie, thank you for such a wonderful review! We’re delighted your frameless fire has added the wow factor to your new media wall, and it’s lovely to hear our service, communication, and delivery were faultless. Enjoy your new fire!
Our Lumiere fire had rather cheap, plasticky logs so we bought a kit. Rapidly delivery followed and the set has transformed the fire - so much better. Highly recommend this company. Thank you.
Hi Jeff, thanks so much for the lovely review! We’re delighted the log set has transformed your Lumiere fire, and that it arrived quickly. We really appreciate your recommendation!
There didn’t look to be too many in the box upon opening but actually they for perfectly into the fire so it’s a good job I gave correct measurements. Very happy.
Hi Emma, thanks so much for your lovely review! We’re glad the logs fit your fire perfectly and that you’re happy with them. Enjoy your upgrade!
I wasn't sure what fire to buy to give a lovely effect and throw out some heat. I'm really pleased with this one and it was well within a tight budget!
Hi Riley, thanks so much for your lovely review! We’re delighted the fire has made a beautiful addition to your media wall and that you’re happy with the heat and value. Enjoy!
Very satisfied with my new Suncrest Talent Electric Fireplace Suite. From placing order to the two very helpful and polite guys who delivered it and worked straight out of the box. I would fully recommend Twilight Fires to anybody.
Hi Cyril, thanks so much for your fantastic review! We’re delighted you’re enjoying your Suncrest Talent Electric Fireplace Suite and that ordering, delivery and setup all went smoothly. We really appreciate your recommendation!
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Solution Fires LUX 150 Media Wall Electric Fire | 1500mm Wide Ultra-Realistic LED Fireplace Sharn Eagar (Gettysburg, US) Solution Fires LUX 150 Media Wall Electric Fire | 1500mm Wide Ultra-Realistic LED Fireplace
Hi Sharn, thank you for the 5-star rating! We’re delighted you chose the Solution Fires LUX 150 and hope you’re enjoying its ultra-realistic flame effect.
I’ve plugged this in, to check it was working, and it obviously did. Too early in the year to leave it on, however, now looking for a surround to house it. Looking forward to using it in the colder months. It’s a nice looking piece 😊
Hi Kelly, thanks so much for your lovely review! We’re glad your log set is working well and that you like how it looks. Hope you find the perfect surround and enjoy it when the colder months arrive!
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Borderless Full Glass Slimline Media Wall Electric Fire – Frameless Design Single-Sided Fireplace Nicola Enston (Maidstone, GB) 5 star service .Ordered a fire place for our media , it arrived when expected. , easy to install and we decided on the upgraded logs which look great , prompt reply to any queries we had . Only used twice so far but am very pleased.
Sorry I had trouble uploading my review as my phone is awaiting repair I think it may have been uploaded more than once .
Hi Nicola, thank you so much for your lovely review! We’re delighted your fire arrived as expected, was easy to install, and that you’re pleased with the upgraded logs. It’s great to hear our team was helpful with your queries too. No worries at all about the review upload—we really appreciate you taking the time to share your experience.