Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method.  We check with our warehouse or suppliers to make sure that your order can be fulfilled. When we are informed that an order can be fulfilled, or you inform us that you are willing to wait and/or place an order on back order, we process the charges.

Estimated Delivery dates

This date is an approximation and whilst we do everything we can to make sure your order gets to you when promised, sometimes things happen that are outside of our control which may cause the delivery date to change. 

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we aim to despatch your items within the delivery time frame stated on the product page unless agreed otherwise. The warehouse or supplier will choose the most suitable delivery method and courier after you order. It is not possible to choose a courier or delivery method yourself.

If you have concerns regarding delivery details, we always recommend reaching out to us prior to ordering to avoid any misunderstandings.

There may be additional charges if we have to re-arrange a delivery date after we have confirmed a delivery date with yourself and the courier.

Where does Twilight Fires deliver?

We deliver to most places in the UK mainland (United Kingdom)

Please be advised that, due to the associated expenses, we are only able to provide shipping services to mainland United Kingdom. However, If you prefer to arrange your own shipping through a carrier that can deliver to your desired end location, we welcome the opportunity to discuss this with you. For customers based in the Isle of Wight, we have had positive experiences with Hampshire Freight. However, please note that our responsibility for the shipment concludes once it reaches the carrier at our end location.

If your address is outside of the UK mainland or in the postcodes listed below please contact us to see if we can deliver to your address, either by email support@twilightfires.co.uk or by phone 0330 043 0631

Please contact us if your shipping postcode is listed below:

TR,  KWEX39 (Lundy Island only),  HS1-9, IV,  KA27-28, KW15-17, PA20-49, PA60-78, PH17-PH26, PH30, PH31-PH41, PH42-PH44, PH49-50, ZE, TR21-25

Channel Islands

GY1*, GY2*, GY3*, GY4*, GY5*, GY6*, GY7*, GY8*, GY9*, JE1*, JE2*, JE3*, JE4*.

 

Access

It is imperative that we are made aware of any locations that may present challenges for large vehicles to access. Should such access difficulties exist, kindly inform us prior to placing your order and we will respond accordingly. Failure to provide this information may result in additional charges for which CLASSAQUA LIMITED will not be held liable.