Reviews
Thank you
Super quick delivery and loga look really good and effective in our fire .
Great service and a good product would recommend
Amazing fire, Amazing customer service from start to finish.
After looking online for ages, so glad we used this company. The fire is 10/10 we love it.
So happy with the real log bundle we ordered. Took all of the fake logs out of our new electric fire and replace it with these and it looks so much better! Really recommend.
Love the look of the fire. The real wood logs are an absolute essential upgrade. Definitely purchase those if want a high end finish. Really impressed with the quality and would purchase again.
Twilight Fires were absolutely brilliant. I made a mistake with my order size and was very stressed, but Maggie went above and beyond to help me straight away. She was kind, professional, and incredibly efficient, keeping me informed at every step and resolving everything quickly.
Nothing was too much trouble, and the communication throughout was excellent. It’s rare these days to receive such personal and caring customer service.
A huge thank you to Maggie and the team at Twilight Fires — I wouldn’t hesitate to recommend them. Oh as a side note, go for the real log upgrade. Looks incredible.
Super communication and swift delivery
Looks fantastic .. reasonably priced. Would definitely recommend … ordered the extra log upgrade which wasn’t needed as there was sufficient included
This is our first venture into electric stoves. We were looking for something that would appear as authentic-looking as possible. The Mulberry Electric Stove delivers on so many levels. The LCD flame technology is unbelievably realistic and with the hardwood logs provided and cast iron unit, it looks like an actual woodburning stove. Customer service also dealt with queries promptly and professionally. Ok, it's not cheap, but totally worth the investment!
Our fire was installed today. Looks exactly like the brochure. Very smart
Absolutely delighted with the fire .. thank you twilight fires
Twilight fires offered the best price I found for the fire. Customer service is amazing and would definitely recommend.
Great Customer Service and amazing price
Certainly would recommend Twilight Fires 🔥
Delivered on time, looks and works great
I looked everywhere for a high quality fire for a Media Wall and I wasn’t disappointed with the incredible fire we ordered & received with care from Twilight Fires. Top quality fire & excellent customer service. I ordered the realistic wood logs and I absolutely love them!Fabulous company to deal with from start to finish. Fast delivery & packaged well. So happy and I highly recommend. Thank you Twilight Fires for exceptional service.
Very good service throughout from start to finish, and quality products, well pleased
Only we found bit harder to use heater. We found it’s bit complicated. Colours of the fires are so natural. Overall we are very pleased. Remort is very small easy to Iose.
Great service in choosing the fire and I had issues eith my fire afterwards( this is very rare) and they couldn’t have been more helpful and after trying possible solutions that didn’t work I received a full replacement. I would recommend this firm to others with out hesitation
We are more than pleased with our new fire. It is a lovely design, especially with having the two side panels. The flame effect and log/coals look very real and give a very warm glow. Would highly recommend it.
Easy to order even when you live on a Scottish island, I got it a delivered to a local courier and it arrived well packed and made it to Islay no bother. The fire place looks stunning and all ready for the winter ahead.
