Great communication with Twylight Fires. Disappointed with the delay in delivery. Hope date given is adhered to.

Very pleased with the fire its added a great dimension to our living room. Service was excellent the fire we originally wanted was out of stock and we were offered a replacement at the same price. Delivered on time and all parts included.

This frameless fire from Twilight Fires is mind-glowingly wonderful. It’s contemporary, it’s realistic and has put the ‘wow’ into our new media wall. Thanks Twilight - your service, communication and delivery was faultless.

Our Lumiere fire had rather cheap, plasticky logs so we bought a kit. Rapidly delivery followed and the set has transformed the fire - so much better. Highly recommend this company. Thank you.

There didn’t look to be too many in the box upon opening but actually they for perfectly into the fire so it’s a good job I gave correct measurements. Very happy.

I wasn't sure what fire to buy to give a lovely effect and throw out some heat. I'm really pleased with this one and it was well within a tight budget!

Very satisfied with my new Suncrest Talent Electric Fireplace Suite. From placing order to the two very helpful and polite guys who delivered it and worked straight out of the box. I would fully recommend Twilight Fires to anybody.

Solution Fires LUX 150 Media Wall Electric Fire | 1500mm Wide Ultra-Realistic LED Fireplace

I’ve plugged this in, to check it was working, and it obviously did. Too early in the year to leave it on, however, now looking for a surround to house it. Looking forward to using it in the colder months. It’s a nice looking piece 😊

5 star service .Ordered a fire place for our media , it arrived when expected. , easy to install and we decided on the upgraded logs which look great , prompt reply to any queries we had . Only used twice so far but am very pleased.
Sorry I had trouble uploading my review as my phone is awaiting repair I think it may have been uploaded more than once .

A superb large box of assorted slightly burnt logs to make our new fire look really special. I wanted to have a few more logs than in the picture but the wife didn’t want to overload the fire. So pleased with our purchase with lots of logs to have a play around with at a later stage.

I recently purchased a ‘Tamarin 44’ fire suite from Twilight Fires, but was disappointed to learn that within the space of 24hrs, the fire was listed as discontinued, leaving a ‘sour taste in the mouth’. However, this was the only negative encountered in respect of my purchase, and for the remainder of the order fulfillment, the customer service team and the manner in which they strived to find a comparative alternative was exemplary.
I was offered a number of options ranging from a complete refund and cancellation of my order, through to alternate proposals with upgrades if acceptable to me.
I finally opted for a Sureflame 52 open fronted suite (the Tamarin was fully enclosed) with upgraded log set. I did find the suite cheaper elsewhere, and there was no reservation in Twilight matching the price quoted. I have since found the fire even cheaper, but would have willingly paid the additional £100 or so from the offset to have received the service and support from Twilight.
Fo anyone looking for a ‘floating suite’, then I can highly recommend both the fire and the upgraded logs supplied as an accompaniment. The standard ‘grain’ bed and artificial log set are somewhat unconvincing in appearance, however the addition of the custom hand charred logs and chippings totally transform this fire suite. People who have seen it in situ, believe it to be a ‘real’ gas fire, and are astonished to learn that it is in fact electric. Incidentally there are sufficient logs and chippings supplied to provide for replacement, should the initial covering become dusty or faded over time.
Overall, a great purchasing experience following the initial disappointment, and I would highly recommend Twilight to anyone looking for a quality product and personal service.

I love the Borderless full glass media wall electric fire I purchased from Twilight. The team were very helpful on line and by phone. I purchased extra logs and my fire looks amazing . I can also choose from several colours of flame if I feel like a change of atmosphere. The heat that came from the fire was perfect for my sitting room. I am very happy with my purchase and would recommend my fire and this company.

I recently purchased a ‘Tamarin 44’ fire suite from Twilight Fires, but was disappointed to learn that within the space of 24hrs, the fire was listed as discontinued, leaving a ‘sour taste in the mouth’. However, this was the only negative encountered in respect of my purchase, and for the remainder of the order fulfillment, the customer service team and the manner in which they strived to find a comparative alternative was exemplary.
I was offered a number of options ranging from a complete refund and cancellation of my order, through to alternate proposals with upgrades if acceptable to me.
I finally opted for a Sureflame 52 open fronted suite (the Tamarin was fully enclosed) with upgraded log set. I did find the suite cheaper elsewhere, and there was no reservation in Twilight matching the price quoted. I have since found the fire even cheaper, but would have willingly paid the additional £100 or so from the offset to have received the service and support from Twilight.
Fo anyone looking for a ‘floating suite’, then I can highly recommend both the fire and the upgraded logs supplied as an accompaniment. The standard ‘grain’ bed and artificial log set are somewhat unconvincing in appearance, however the addition of the custom hand charred logs and chippings totally transform this fire suite. People who have seen it in situ, believe it to be a ‘real’ gas fire, and are astonished to learn that it is in fact electric. Incidentally there are sufficient logs and chippings supplied to provide for replacement, should the initial covering become dusty or faded over time.
Overall, a great purchasing experience following the initial disappointment, and I would highly recommend Twilight to anyone looking for a quality product and personal service.

We went into several shops and looked online for ages to find the right fire. We found this one and watched some video reviews and went with this one. It is beautiful, we paid the extra for the other logs but to be honest we would have been just as happy with the ones it came with. The company who built our media wall said it is one of the nicer ones they have seen

My electric fireplace has been installed with ease to look just like the pictures, and have exceeded my expectations with how nice it looks. Would highly recomend.

Amazing fire, just not enough logs on the base so had to order more but other than that it’s great

I looked across numerous sites to fine the perfect fire for my media wall this luvelle 70inch was perfect.. Amazing fire really finished off the wall. Already recommended it to friends and family. The delivery service did take a couple of days longer than expected but overall the service from twilight fires was very good

The price was great and delivery was quick and efficient. Very happy with my fire which I bought for my media wall. I would happily recommend Twilight Fires.

Love my attractive fire from Twighlite. Its the focal point of my lounge im my newbuild home . Excellent !

I was recommended to look at this company and I’m glad I did. Happy from start to finish. The fire fits perfectly and with the real wood logs makes it look even better

I bought the Ravenna Electric Stove for its realistic log burner look. The build quality is great and the weight of the door gives it an authentic feel. Enjoyed trying the multiple light and flame choices to find a cosy realistic effect. Really pleased with it.
The price was fantastic. Delivery was very quick.
We did have an issue at first but the response from Twighlight and the manufacturer was quick and I can't fault the aftercare service. I definitely recommend Twighlight.

Aurora 60 Inch Media Wall Electric Fire Insert

Absolutely love fire, incredible value for money for such a quality product

Beautiful fire, I bought the real log pack and it looks tremendous