Reviews
Gorgeous fire. There was a delay in getting the logs and stones, they came in a second box that didn’t come with the fire but after contacting them via WhatsApp everything was resolved, customer service was second to none, would definitely recommend buying from Twilight Fires ⭐️ ⭐️⭐️⭐️⭐️
Electric log burner is exactly what we needed. Staff members at Twilight helped us to choose the perfect fire for us by discussing it and sending us video and pictures. Really helpful from early advice to delivery.
The fire is great, probably a little louder than I was expecting but I have never had an electric fire before so this might be normal for the fan. I was frustrated with the lack of communication to get the fire delivered and I waited four weeks for delivery which was direct from the manufacturer.
Thank you for your review. We’re so pleased to hear that you’re enjoying the fire! Regarding the fan noise, this is completely normal, as fan heaters require some sound to operate effectively. We understand it might take some getting used to, especially if this is your first electric fire.
As a family-run business, we strive to make every customer experience a positive one. In this case, we’ve been informed that the manufacturer attempted to contact you several times to arrange delivery but was unable to get a response. We recommend checking your voicemail or missed calls, as they may have left messages.
We truly appreciate your feedback, and if there’s anything else we can help with, please don’t hesitate to reach out. Thank you for choosing us!
Ordered a media wall fire at a great price it was delivered very quickly packaged extremely well and very helpful delivery men Just having the media wall installed now so can't comment on how it looks in use yet
We love our fireplace, it’s exactly what we wanted. We searched for one with the most realistic flame, so many just aren’t any good but these looked great online, we are so glad we just went for it as it far exceeded our expectations, we are so pleased with the flame effect and overall quality of our new stove.
We got amazing service and would highly recommend.
Great fire, looks amazing and so many different colours to choose from! The crackle sound sounds like a child’s kitchen toy, but it’s not a feature we’re planning to use. The remote stopped working after a week, but there are controls on the fire itself so we can still use it! Really easy set up.
Thank you for your review! We are so glad to hear that you are enjoying your Luvelle 60” Panoramic Electric Fire. We apologise for any inconvenience with the remote, if you contact us at info@twilightfires.co.uk we will request a new remote is sent out ASAP. We are glad to hear that the fire itself is still working well for you. If you need any assistance, please do not hesitate to reach out to us.
Over the moon with the fire and surround, high quality product would highly recommend.
Recently bought the Rome 86 media wall including fireplace - a great product really well made and fantastic delivery service, i would highly recommend this company. J Miller (Kent)
We bought our fire from Twilight Fires
Excellent value
Kept us up to date with delivery
The fire was well packed
Installed now and it looks amazing really pleased with the service we received from this company
received excellent customer service when I phoned to ask about the electric fire logs and am so pleased with my logs. Thank you very much and I would highly recommend the company.
Purchased this fire as the company was recommended to us. It didn't disappoint. Looks lovely in our media wall.
I had a question and company replied through WhatsApp.
All in all a good experience and a lovely fire
Great customer service , electric stove exactly as stated , love it ! It goes great in my lounge
Fire and log upgrade bought, delivery and communication all 1st class, can’t comment on fire yet as still awaiting installation. If it works as good as my dealings have been this far I’m not expecting any issues. Would 100% use again
Before ordering I had a few questions, so I rang, service was fantastic, very knowledgeable about products, delivered on time, couldn’t ask for better
I saw the Alto T on Twilight Fires website. After having log burning stoves previously I wanted a no hassle version and this looked exactly right. The service was excellent on telephoning the company. I have not used it yet as we are having work done on the room the fire is to go in but as soon as it is finished I will upload a photo or two and comment on the running of the stove. So far so good.
Beautiful fire suite , excellent fast and dutiful care delivery . Would highly recommend twighlight fires
Good looking fire, better than expected
very realistic makes the room seem warm and cosy
the heat output is good
Am delighted with the Stove and Beam that were delivered on time without any hiccups. Twilight Fires are a company that I would thoroughly recommend!! Thank you Twilight Fires!!!
A stunning fire - better than I could have imagined. So many great features and so cosy with or without the heat. Excellent customer service - above and beyond - sending me charred real wood logs which I was looking for. A great addition. Highly recommend Twilight fires 🔥
We couldn’t be happier with our Media wall and electric fire. It looks amazing. From ordering with our measurements up to delivery we were kept informed with what was happening. Now its all installed we just love it and would be happy recommend Twilight Fire family business to everyone!
We love it , simple as that. Looks so good in our media wall.
Super fire, flames look so real. Warms a large room really well. Super company to order from. Slight noise when the heat is on from the fan. Fire came really quickly. Would recommend the company.
