★ Reviews
Our Lumiere fire had rather cheap, plasticky logs so we bought a kit. Rapidly delivery followed and the set has transformed the fire - so much better. Highly recommend this company. Thank you.
There didn’t look to be too many in the box upon opening but actually they for perfectly into the fire so it’s a good job I gave correct measurements. Very happy.
I wasn't sure what fire to buy to give a lovely effect and throw out some heat. I'm really pleased with this one and it was well within a tight budget!
Very satisfied with my new Suncrest Talent Electric Fireplace Suite. From placing order to the two very helpful and polite guys who delivered it and worked straight out of the box. I would fully recommend Twilight Fires to anybody.
S
Solution Fires LUX 150 Media Wall Electric Fire | 1500mm Wide Ultra-Realistic LED Fireplace Sharn Eagar (Gettysburg, US) Solution Fires LUX 150 Media Wall Electric Fire | 1500mm Wide Ultra-Realistic LED Fireplace
I’ve plugged this in, to check it was working, and it obviously did. Too early in the year to leave it on, however, now looking for a surround to house it. Looking forward to using it in the colder months. It’s a nice looking piece 😊
N
Borderless Full Glass Slimline Media Wall Electric Fire – Frameless Design Single-Sided Fireplace Nicola Enston (Maidstone, GB) 5 star service .Ordered a fire place for our media , it arrived when expected. , easy to install and we decided on the upgraded logs which look great , prompt reply to any queries we had . Only used twice so far but am very pleased.
Sorry I had trouble uploading my review as my phone is awaiting repair I think it may have been uploaded more than once .
A superb large box of assorted slightly burnt logs to make our new fire look really special. I wanted to have a few more logs than in the picture but the wife didn’t want to overload the fire. So pleased with our purchase with lots of logs to have a play around with at a later stage.
I recently purchased a ‘Tamarin 44’ fire suite from Twilight Fires, but was disappointed to learn that within the space of 24hrs, the fire was listed as discontinued, leaving a ‘sour taste in the mouth’. However, this was the only negative encountered in respect of my purchase, and for the remainder of the order fulfillment, the customer service team and the manner in which they strived to find a comparative alternative was exemplary.
I was offered a number of options ranging from a complete refund and cancellation of my order, through to alternate proposals with upgrades if acceptable to me.
I finally opted for a Sureflame 52 open fronted suite (the Tamarin was fully enclosed) with upgraded log set. I did find the suite cheaper elsewhere, and there was no reservation in Twilight matching the price quoted. I have since found the fire even cheaper, but would have willingly paid the additional £100 or so from the offset to have received the service and support from Twilight.
Fo anyone looking for a ‘floating suite’, then I can highly recommend both the fire and the upgraded logs supplied as an accompaniment. The standard ‘grain’ bed and artificial log set are somewhat unconvincing in appearance, however the addition of the custom hand charred logs and chippings totally transform this fire suite. People who have seen it in situ, believe it to be a ‘real’ gas fire, and are astonished to learn that it is in fact electric. Incidentally there are sufficient logs and chippings supplied to provide for replacement, should the initial covering become dusty or faded over time.
Overall, a great purchasing experience following the initial disappointment, and I would highly recommend Twilight to anyone looking for a quality product and personal service.
J
Borderless Full Glass Slimline Media Wall Electric Fire – Frameless Design Single-Sided Fireplace Jane Muir (Saltcoats, GB) I love the Borderless full glass media wall electric fire I purchased from Twilight. The team were very helpful on line and by phone. I purchased extra logs and my fire looks amazing . I can also choose from several colours of flame if I feel like a change of atmosphere. The heat that came from the fire was perfect for my sitting room. I am very happy with my purchase and would recommend my fire and this company.
