★ Reviews
A superb large box of assorted slightly burnt logs to make our new fire look really special. I wanted to have a few more logs than in the picture but the wife didn’t want to overload the fire. So pleased with our purchase with lots of logs to have a play around with at a later stage.
I recently purchased a ‘Tamarin 44’ fire suite from Twilight Fires, but was disappointed to learn that within the space of 24hrs, the fire was listed as discontinued, leaving a ‘sour taste in the mouth’. However, this was the only negative encountered in respect of my purchase, and for the remainder of the order fulfillment, the customer service team and the manner in which they strived to find a comparative alternative was exemplary.
I was offered a number of options ranging from a complete refund and cancellation of my order, through to alternate proposals with upgrades if acceptable to me.
I finally opted for a Sureflame 52 open fronted suite (the Tamarin was fully enclosed) with upgraded log set. I did find the suite cheaper elsewhere, and there was no reservation in Twilight matching the price quoted. I have since found the fire even cheaper, but would have willingly paid the additional £100 or so from the offset to have received the service and support from Twilight.
Fo anyone looking for a ‘floating suite’, then I can highly recommend both the fire and the upgraded logs supplied as an accompaniment. The standard ‘grain’ bed and artificial log set are somewhat unconvincing in appearance, however the addition of the custom hand charred logs and chippings totally transform this fire suite. People who have seen it in situ, believe it to be a ‘real’ gas fire, and are astonished to learn that it is in fact electric. Incidentally there are sufficient logs and chippings supplied to provide for replacement, should the initial covering become dusty or faded over time.
Overall, a great purchasing experience following the initial disappointment, and I would highly recommend Twilight to anyone looking for a quality product and personal service.
J
Borderless Full Glass Slimline Media Wall Electric Fire – Frameless Design Single-Sided Fireplace Jane Muir (Saltcoats, GB) I love the Borderless full glass media wall electric fire I purchased from Twilight. The team were very helpful on line and by phone. I purchased extra logs and my fire looks amazing . I can also choose from several colours of flame if I feel like a change of atmosphere. The heat that came from the fire was perfect for my sitting room. I am very happy with my purchase and would recommend my fire and this company.
C
Sure Flame 52 Wall Mounted Fireplace Electric - Floating Fireplace Christopher William Bell (Hartlepool, GB) I recently purchased a ‘Tamarin 44’ fire suite from Twilight Fires, but was disappointed to learn that within the space of 24hrs, the fire was listed as discontinued, leaving a ‘sour taste in the mouth’. However, this was the only negative encountered in respect of my purchase, and for the remainder of the order fulfillment, the customer service team and the manner in which they strived to find a comparative alternative was exemplary.
I was offered a number of options ranging from a complete refund and cancellation of my order, through to alternate proposals with upgrades if acceptable to me.
I finally opted for a Sureflame 52 open fronted suite (the Tamarin was fully enclosed) with upgraded log set. I did find the suite cheaper elsewhere, and there was no reservation in Twilight matching the price quoted. I have since found the fire even cheaper, but would have willingly paid the additional £100 or so from the offset to have received the service and support from Twilight.
Fo anyone looking for a ‘floating suite’, then I can highly recommend both the fire and the upgraded logs supplied as an accompaniment. The standard ‘grain’ bed and artificial log set are somewhat unconvincing in appearance, however the addition of the custom hand charred logs and chippings totally transform this fire suite. People who have seen it in situ, believe it to be a ‘real’ gas fire, and are astonished to learn that it is in fact electric. Incidentally there are sufficient logs and chippings supplied to provide for replacement, should the initial covering become dusty or faded over time.
Overall, a great purchasing experience following the initial disappointment, and I would highly recommend Twilight to anyone looking for a quality product and personal service.
We went into several shops and looked online for ages to find the right fire. We found this one and watched some video reviews and went with this one. It is beautiful, we paid the extra for the other logs but to be honest we would have been just as happy with the ones it came with. The company who built our media wall said it is one of the nicer ones they have seen
My electric fireplace has been installed with ease to look just like the pictures, and have exceeded my expectations with how nice it looks. Would highly recomend.
Amazing fire, just not enough logs on the base so had to order more but other than that it’s great
R
Luvelle 71” 3D Panoramic Media Wall Electric Fire (1800mm, 1–3 Sided) Ricky Wright (Workington, GB) I looked across numerous sites to fine the perfect fire for my media wall this luvelle 70inch was perfect.. Amazing fire really finished off the wall. Already recommended it to friends and family. The delivery service did take a couple of days longer than expected but overall the service from twilight fires was very good
The price was great and delivery was quick and efficient. Very happy with my fire which I bought for my media wall. I would happily recommend Twilight Fires.
Love my attractive fire from Twighlite. Its the focal point of my lounge im my newbuild home . Excellent !