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Reviews

95%

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297

Lux 100 electric fire fitted into bespoke wall unit

After much deliberation we decided to purchase a LUX 100 Panoramic Electric Fireplace to be fitted into a wall-to-wall bespoke media/ sideboard unit to be made by a local carpenter. After much research and having read some great reviews of Twilight Fires (whose prices seemed to be very competitive) we opted to purchase from them a Solution Fires LUX 100 Panoramic Electric Fireplace with three upgrades: a Premium 'Real Log' Fuel Bed, Anti-Reflective Glass and a Smoked Glass Flame Screen. The on-line ordering process went very smoothly and our order was passed to manufacturers Solution Fires immediately; and the fire was delivered by them just two days later - all-in-all, a pretty fast turn-around!

We unpacked the fire immediately it arrived, connected it to the mains and thoroughly tested it throughout the same day without making up the fuel-bed inside the cassette. Everything worked exactly as it should; we used the IR remote initially and then the installed the phone app and finally the Alexa voice skill option. These all worked with the fire too and we particularly like the phone app, its very good!

We were immediately impressed with the fire despite having visited Solution Fires and seen it working first-hand in their excellent showroom. Having no idea of how their flame-effect technology worked (and would hate to damage anything) in relation to the flame screen, we consulted Solution Fires via email about fitting both the replacement Anti-Reflective Glass front screen and the Flame Screen upgrades and they were very helpful although we only intended, sensibly, to replace these two screens with the two upgrade screens after the unit has been built and the cassette has been fitted into place. They confirmed too that we could stand the cassette on the floor and attach it with brackets to the rear wall.

Our carpenter made a great job of building the unit and fitting the fire cassette accurately into place - it took about two and a half days to complete. The media unit is really a posh sideboard with the fire in the middle and all of the wiring for the TV (& attendant media add-ons) hidden in the left-hand cupboard. The four drawers all have beautiful Blum self-close runner actions and the cupboard doors have Blum push-to-open/close actions. The central 'letter-box' panel can be removed should the cassette need to be accessed and this unit really has improved that end of our 10M long Lounge.

Thank You Twilight Fires and Solution Fires.

HappyShopper

Very happy with quality and look of Blackthorn Electric Stove & Flue Pipe.
Issues with delivery were dealt with by Customer Services quickly & efficiently. Recommend company & product.

Love the fire

It makes the unit look so good. We like it a lot, the effect at night is very good.

Realistic Fire Look

Good sturdy quality fire with realistic flames of several different looks. Excellent service as well from seller

Solution Fires SLE100

Absolutely love my new fire. I also went for the upgraded logs as I wanted it to look as realistic as possible.
The delivery was great and the instructions easy to follow.
I mounted it onto the wall and built a media unit around it.
Very happy customer

Great looking fire

Purchased the Slimline Panoramic 3D media wall fire and it looks amazing. I received great service from ordering to delivery, I had a query which was answered and resolved same day, great customer service and I would highly recommend this company.

Great service

Great service and we are really pleased with our product. would recommend

Electric fire

We bought our electric fire for our new home and it looks beautiful and modern in the corner of the lounge. The fire puts out a good heat and has a very effective flame effect. The fire is reassuringly heavy and feels very good quality. The fire was quickly delivered and well packed and so I would buy from this company again.

Flametek

Lovely Fire. Exactly as expected.
Good company to deal with. Quick delivery.

Log effect fire insert

Only given 4 stars as item out of stock after placing my order. But that was explained in a friendly and efficient way and I was personally contacted and updated. Exceptionally good

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