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How to Install the Phoenix 64" Pre-Built Media Wall Fireplace - Electric Fire Package| Twilight Fires
Please note, we only supply the Pre Built Media Wall Packages; installation services are NOT offered by Twilight Fires.
Features
Pre built media wall package in a choice of finishes, colours and bespoke TV cutouts.
Realistic PANORAMIC HD+ flame works independently of heat
Simple media wall Installation
Wall Mount Unit
Minimal Assembly Required
Heat Settings 750W – 1500W
3x Ambiance LED Side Lighting Colours
6x Flame Color Options
10x Different Log Light Color Options
10x Different Fuel Bed Color Options
5x Flame Brightness Settings
Remote & Touch Screen Panel Controls
7 Day Timer Controls
Temperature Control Option (0 - 30 degrees)
Hand Painted Log Set
Large 3-inch Crystals
Smoked Gems
Custom Media Wall Ordering Guide, Terms and Delivery Information
1. Placing Your Order
Place your order via our website. If your TV is smaller than the standard cutout size and requires a custom cutout, please include your TV’s height and width in the Bespoke TV Cut Out Size section. Ensure that your TV does not exceed the standard size for the media wall, as we cannot adjust the wall to fit larger TVs.
2. Designing Your Media Wall
We’ll design the top section of the media wall to fit your specified dimensions, leaving a 1-inch gap around the TV.
3. Wall Height Information
Please include the floor-to-ceiling height of the wall where the media wall will be installed in the notes. This helps ensure your media wall will fit correctly, as we do not modify the height of our walls.
4. 3D CAD Drawing
Based on your provided measurements, we’ll create and email you a complimentary 3D CAD drawing of your media wall, valued at £250.
If you cancel after receiving your CAD drawing but before production, a £250 charge plus an administrative fee applies.
Any revisions requested after the initial design will incur a £35 fee per alteration.
5. Approval and Manufacturing
Upon receiving written approval of the CAD drawing, we’ll begin manufacturing. If you’d like a space for a soundbar included in the top section, the overall height of the unit will increase by the soundbar’s height plus 1 inch. The manufacturing process can take up to 4-6 weeks following the approval of the CAD drawings. After manufacturing, the media wall undergoes a thorough inspection and quality control process to ensure it is free of defects. Once this is complete your media wall would be dispatched to our couriers who will contact you to arrange a delivery date.
Note: Phoenix media walls cannot be customised, so measurements are not required for this model.
2-Man Delivery Service
Our 2-man delivery team provides home delivery for all Windermere fire products, bringing your item directly to your chosen room and removing all packaging.
Delivery is available to most areas except for postcodes beginning with ZE, TR, SR, PO, PH, KW, IV, PA, JE, IM, HS, GY, PH, KA, and BT, as well as Northern Ireland, the Isle of Man, and other offshore islands.
Delivery is to the ground floor only. We will confirm your delivery date via text or email the evening before, providing a 3-hour time slot for your convenience. On delivery day, our team will call when they’re en route, keeping you informed every step of the way.
Customer Reviews
Based on 2 reviews
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C
Great media wall, well made. Had to make some adjustments to get it to look right in the room but that was my preference not the wall itself. Great item great service thanks
Hi Colin
We love what you have done! It looks like a very good fit! Enjoy.
R
Very pleased with my efforts sets off the lounge immensely. Have patience don't rush it especially if you cut the tv space yourself. And don't think you are going to build it in an hour too. Nice finish!! Only gripe is that you are supplied with general instructions appertaining to a number of models. It would be a lot quicker if you had instructions for your own personal package.
Hi Robert. Thank you for your review and feedback! We shall take your comments onboard to improve our service.
